FAQs

Our products are made from a variety of fresh plants, processed using traditional methods passed down through Chinese medicine. These special techniques ensure that each plant's natural properties are preserved. Finally, the ingredients are carefully hand-ground and blended to maximize the power of the plants, delivering effective and natural results.

Our formula is based on ancient Chinese medicine recipes that have been passed down and refined over thousands of years. Through generations of research and improvement, we’ve combined the unique benefits of various plants to enhance their natural properties and achieve the most effective results. This powerful blend allows us to harness the full potential of each plant ingredient.

After our products are made, they are sealed with a protective layer. As long as the seal remains intact, the product can be stored for an extended period. Once the seal is opened, the ingredients begin to release their natural properties, allowing the plant’s aromatherapy benefits to take effect. For the specific shelf life of each product, please refer to the details listed on the individual product page.

Our products are generally safe for most people, but we recommend that pregnant women and infants avoid direct contact. For specific usage precautions, please refer to the product details page where you can find detailed information and safety guidelines.

We offer worldwide shipping with a standard shipping fee of $5 per order. Orders that reach a certain amount qualify for free shipping. As sales in certain regions stabilize, we will further refine our shipping policy to provide users with more cost-effective and convenient shopping experiences.

Our products are entirely handcrafted. Orders are typically processed within 3 days based on current stock and shipped worldwide with an estimated delivery time of 8-15 days. However, due to unforeseen circumstances, occasional delays may occur, so most orders are expected to arrive within 10-20 days after being placed. As sales stabilize in certain regions, we plan to establish local warehouses to provide faster and more convenient service for our customers.

We accept a variety of payment methods to make your shopping experience convenient and secure. These include: 1. Credit/Debit Cards: Visa, Mastercard, American Express, and Discover. 2. Digital Wallets: PayPal, Apple Pay, Google Pay, and Shop Pay. 3. Other Methods: Depending on your region, we may also support local payment options like Klarna, Afterpay, or iDEAL. At checkout, you'll see the available payment methods for your region. If you encounter any issues, feel free to contact our support team for assistance!

Using a discount code is quick and easy! Here's how: 1. Add Items to Your Cart: Browse our store and add the products you want to your cart. 2. Go to Checkout: Once you're ready, click on your cart and proceed to checkout. 3. Enter Your Discount Code: You'll see a field labeled "Discount Code" or "Gift Card" on the checkout page. Enter your code and click "Apply". 4. Enjoy the Discount: If the code is valid, the discount will be applied to your total automatically.

You can view your billing and payment details by logging into your account with the email and password used during checkout. Navigate to the "My Orders" or "Order History" section to review your payment details and billing information for each order. If you checked out as a guest, refer to your order confirmation email for payment details. Additionally, a detailed receipt or invoice is sent to your email after purchase. If you need further assistance, feel free to contact our support team.

Yes, we offer returns and exchanges! If you’re not satisfied with your purchase, you can request a return or exchange within 14 days of receiving your order. Items must be in their original condition, unused, and with all packaging intact. To start the process, please contact our support team with your order details, and we’ll guide you through the steps. Note that certain items, such as [customized or final sale products], may not be eligible for returns or exchanges. For full details, please refer to our Return Policy.

To request a return or exchange, simply contact our support team with your order number and reason for the return or exchange. Our team will review your request and provide instructions, including the return address and any necessary details. Once approved, pack the item securely in its original packaging and ship it back, ensuring you include any required documentation. After we receive and inspect the item, we will process your refund or send out a replacement. For more information, please refer to our Return Policy or reach out to us directly!

If the return is due to an issue with our product (e.g., defects or incorrect items), we will cover the return shipping costs and provide a free return service. However, if the return is due to a change of mind or personal preference, you will need to cover the return shipping fees. For more details, please refer to our Return Policy or contact our support team for assistance.

You can reach us via email, and our team will respond within one business day. Please note that due to global time differences, response times may vary slightly, but we’re committed to resolving your issue as quickly as possible.

If you receive a damaged or incorrect item, please contact our customer support team as soon as possible. Provide your order number and a description of the issue, along with any photos if applicable. We will assist you with a return, exchange, or refund, depending on the situation. Our goal is to resolve any issues quickly and ensure your satisfaction.